Customer Service Agent - Banking Call Center (Private Sector) - Semarang

Join Infomedia Nusantara as a Customer Service Agent in our dynamic Banking Call Center team in Semarang! This is your opportunity to deliver exceptional service to banking clients, ensuring their needs are met with professionalism and efficiency. Our call center operates 24/7, providing support to a diverse customer base, including retail and corporate banking customers.

As a Customer Service Agent at Infomedia Nusantara, you will be the first point of contact for customers, handling inquiries, complaints, and resolving issues promptly and courteously. You will use our in-house CRM system, Salesforce, to manage customer interactions and ensure a seamless experience. This role is perfect for individuals looking to build a career in customer service within the banking sector, with opportunities for growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer calls, emails, and chat queries with a high level of professionalism and courtesy.
• Resolve customer issues and complaints efficiently, adhering to banking regulations and company policies.
• Use Salesforce to log and track customer interactions, ensuring all queries are addressed and resolved.
• Provide accurate and timely information to customers regarding banking products and services.
• Uphold the company's values of integrity, confidentiality, and customer satisfaction.
• Participate in team meetings and training sessions to stay updated on best practices and new products.
• Monitor and improve service quality metrics to ensure high customer satisfaction scores.
• Adhere to strict security protocols to protect customer and company data.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry.
• Strong communication skills, both verbal and written, in Indonesian.
• Familiarity with banking products and services.
• Basic computer skills, including proficiency in Salesforce or similar CRM systems.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of Indonesian banking regulations and compliance standards.
• Willingness to work in a 24/7 environment, including weekends and holidays.
• Ability to multitask and manage multiple customer interactions simultaneously.

🛠️ Keahlian

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