Customer Service Representative - Online Magazine Subscription - Urgent Hiring

Are you a people person looking for an exciting opportunity to kickstart your career? Hexaware Technologies is currently hiring Customer Service Representatives to support our Online Magazine Subscription Account. In this role, you will serve as the primary point of contact for our subscribers, ensuring a seamless and enjoyable reading experience. Located in the vibrant Bonifacio Global City, Metro Manila, this is your chance to join a dynamic team and grow your career in a supportive environment.

As a Customer Service Representative, you'll be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. You'll use tools like Zendesk and Salesforce to manage customer interactions efficiently. With 1-2 years of experience in customer service or a related field, you'll bring valuable skills to our team. This role offers a competitive salary and opportunities for professional development, making it an ideal starting point for your career in customer service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and professional responses.
• Resolve subscription issues, including billing problems and access issues, ensuring a smooth user experience.
• Manage customer accounts using Salesforce, updating records and tracking interactions.
• Use Zendesk to log and track customer issues, ensuring timely resolution and follow-up.
• Collaborate with the marketing team to promote subscription offers and new magazine releases.
• Provide excellent customer service, ensuring high levels of satisfaction and retention.
• Participate in team meetings and training sessions to stay updated on best practices and company policies.
• Adhere to company guidelines and maintain confidentiality of customer information.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• 1-2 years of experience in customer service or a similar role, preferably in the publishing or subscription industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple customers simultaneously.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software like Salesforce and customer service tools like Zendesk.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work in a fast-paced environment and meet deadlines.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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