Customer Support Specialist - Bali Region

Join Brighton Real Estate as a Customer Support Specialist in the vibrant heart of Bali! We are seeking a detail-oriented and highly organized professional to provide exceptional administrative and client support to our growing team. This role is perfect for individuals who thrive in a dynamic environment and are passionate about delivering outstanding service to our clients.

In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a seamless experience. You will work closely with our team of real estate professionals to gather and process client information, manage appointments, and coordinate with various stakeholders. Brighton Real Estate is a leading real estate company in Bali, known for its commitment to excellence and client satisfaction. Located in the beautiful islands of Bali, you will have the opportunity to work in a diverse and multicultural environment, contributing to the success of one of Bali's most trusted real estate brands.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by responding to client inquiries via phone, email, and chat platforms.
• Manage and update client records, ensuring all information is accurate and up-to-date.
• Schedule and coordinate appointments between clients and our real estate agents.
• Process and verify client documents, including contracts, agreements, and payment receipts.
• Assist in the organization and management of office operations, including inventory and supply orders.
• Maintain a high level of confidentiality and professionalism in all client interactions.
• Collaborate with the marketing team to support promotional activities and client engagement.
• Stay informed about industry trends and best practices to enhance our service offerings.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administration, or a related field.
• Minimum of 2 years of experience in customer support, administrative, or a similar role in the real estate industry.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Proficiency in using Microsoft Office Suite, particularly Outlook, Word, and Excel.
• Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Passion for the real estate industry and a commitment to delivering exceptional service.

🛠️ Keahlian

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