Customer Service Executive - Premium Valve Manufacturing Industry

Join AVK Valves, a global leader in high-quality valve manufacturing, and become a key player in delivering exceptional customer service to our international clientele. Based in the vibrant and culturally rich hub of Denpasar, Bali, this role offers a unique opportunity to be part of a dynamic team while enjoying the beauty and hospitality of Bali.

As a Customer Service Executive, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. You will work closely with our sales and technical teams to provide comprehensive support, leveraging your strong communication skills and technical understanding of our products.

At AVK Valves, we are committed to continuous improvement and innovation. This role presents a fantastic opportunity to grow your career in a supportive and stimulating environment, with access to ongoing training and development programs.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to both domestic and international clients, ensuring their needs are met and their satisfaction is achieved.
• Handle customer inquiries, complaints, and requests, resolving issues efficiently and effectively.
• Collaborate with the sales and technical teams to provide comprehensive product information and support.
• Maintain and update customer records and databases using CRM software like Salesforce.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Assist in the development and implementation of customer service strategies and initiatives.
• Ensure compliance with company policies, procedures, and industry regulations.
• Stay up-to-date with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, preferably in a manufacturing or industrial context.
• Strong communication and interpersonal skills, with the ability to handle difficult situations diplomatically.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with CRM software like Salesforce is a plus.
• Technical understanding of valves and valve manufacturing processes is beneficial.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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