Front Desk Receptionist - Luxury Hotel in Bali

Join Hilton Hotels & Resorts in Bali and become the face of world-class hospitality! As a Front Desk Receptionist, you’ll create unforgettable first impressions for guests, ensuring their stay begins with warmth, efficiency, and a touch of luxury. This is your chance to be part of a renowned brand that values exceptional service and guest satisfaction. In Bali, you'll work in stunning locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, where you'll handle everything from check-ins and check-outs to managing reservations and addressing guest inquiries.

Every day, you'll be the first point of contact for guests, using tools like PMS (Property Management System) and guest communication software to streamline operations. You'll also collaborate with housekeeping, concierge, and other departments to ensure seamless guest experiences. This role offers a dynamic environment where your hospitality skills will be put to the test, and your contributions will directly impact guest satisfaction and loyalty.

At Hilton Hotels & Resorts, we believe in nurturing talent and providing opportunities for growth. Whether you're a seasoned professional or just starting your career in hospitality, this role offers a pathway to advancement and the chance to work in one of the most beautiful and vibrant destinations in the world.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently using PMS and guest communication software.
• Manage reservations, cancellations, and modifications, ensuring accurate records are maintained.
• Address guest inquiries and concerns promptly, providing personalized and professional service.
• Collaborate with housekeeping, concierge, and other departments to ensure seamless guest experiences.
• Monitor front desk operations, ensuring high levels of accuracy and efficiency.
• Assist with special requests and events, contributing to the overall success of the hotel.
• Maintain a clean and organized reception area, ensuring a welcoming environment for guests.
• Stay updated on hotel policies and procedures, ensuring compliance and adherence to standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or receptionist role, preferably in a luxury or high-end hotel environment.
• Proficient in using PMS and guest communication software, such as Sabre, Amadeus, or similar systems.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills with attention to detail, ensuring accuracy in guest records and operations.
• Fluent in English, both spoken and written, with additional local language skills a plus.
• Ability to work in a fast-paced environment, with the flexibility to adapt to changing priorities and deadlines.
• Enthusiasm for hospitality and a genuine desire to provide exceptional guest experiences.
• Valid work permit and visa for Indonesia, as required.

🛠️ Keahlian

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