Operations Manager - Travel Agency (Ubud, Bali)

Join our dynamic travel agency in the heart of Ubud, Bali, where culture, nature, and adventure converge! As our Operations Manager, you will play a pivotal role in ensuring seamless day-to-day operations, delivering exceptional guest experiences, and driving the growth of our agency. Our mission is to create unforgettable travel experiences for our clients, and we need a skilled and passionate leader to help us achieve that.

In this role, you will manage a team of 10-15 staff, overseeing everything from tour scheduling and itinerary planning to customer service and logistics. You will use tools like Salesforce and QuickBooks to streamline our operations, and you will be responsible for maintaining high standards of quality and safety. With 5 years of experience in travel operations or a related field, you will bring a wealth of knowledge and expertise to our team.

We offer a competitive salary of Rp 12,000,000 - Rp 18,000,000 per bulan, a comprehensive benefits package, and the opportunity to work in one of the most beautiful and culturally rich destinations in the world. If you are ready to take on this exciting challenge and make a difference in the travel industry, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Manage day-to-day operations of the travel agency, ensuring seamless coordination between departments.
• Oversee tour scheduling, itinerary planning, and logistics to deliver exceptional guest experiences.
• Lead and mentor a team of 10-15 staff, fostering a positive and productive work environment.
• Use Salesforce and QuickBooks to streamline operations, track performance, and manage customer data.
• Maintain high standards of quality and safety, ensuring compliance with industry regulations.
• Develop and implement strategies to drive the growth and success of the agency.
• Build and maintain strong relationships with suppliers, tour operators, and other stakeholders.
• Handle customer inquiries, complaints, and special requests, ensuring high levels of customer satisfaction.

🎓 Kualifikasi & Syarat

• 5 years of experience in travel operations, tourism management, or a related field.
• Proven track record of successfully managing a team and driving operational excellence.
• Strong knowledge of travel industry regulations, safety standards, and best practices.
• Proficiency in using Salesforce and QuickBooks.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field.
• Certification in Tourism Management or a related field is a plus.

🛠️ Keahlian

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